Published on February 10th, 2015
At Webtron, we provide dedicated auction support to all of our clients.
Now some people might want to know what exactly mean by this. Webtron’s online dedicated auction support is integrated. When you host a webcast auction event with us, we will always have representatives monitoring your auction. Our integrated, dedicated auction support network is stationed in Australia and in the United States. This ensures that Webtron is always on top of any queries that you, or your bidders may have, at most hours of the day.
All of our webcast auctions are monitored, and with your permission, recorded, in order to reduce the occurrence of disputes, or hiccups along the way, and allowing you to get on with running the show.
Our dedicated auction support phone number allows your bidders to talk to a real person if they need help.
Our skilled employees are trained in providing succinct advice to our bidders in a diverse range of scenarios. We know that your bidders each differ in age, with a varying range of technical capabilities. When we support your timed and webcast auctions, you can find comfort knowing that your bidders are in the hands of an understanding, and patient team, who are ready to assist your bidders with any issues that they may come across.
Extra services provided by the platform
Some of the additional services (optional and complimentary) that we provide your business with our dedicated auction support services are:
- Auction monitoring
- Auction recording
- Dedicated support phone number for bidders
- Live chat during webcast auctions
- On-site training for new clients/employees
- Remote training for new clients/employees
- Auction clerking
- Audio testing
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